Operations Manager,Africa

You will lead high-impact operating initiatives across African markets, connecting local insight with Travls' global product, payments and travel capabilities. The role blends strategy and execution: you will improve customer journeys, build scalable processes, manage partners and solve the practical problems that shape sustainable market growth.

• Develop and execute operational plans for priority African markets in partnership with Product, Growth, Compliance and commercial teams.
• Map customer and partner journeys, identify friction and deliver measurable improvements in activation, retention, service quality and cost to serve.
• Build scalable operating processes for launches, payments, travel fulfilment, rewards and customer support.
• Manage key local vendors and partners, establishing service standards, performance reporting and escalation paths.
• Use market, customer and operational data to prioritise initiatives and make trade-offs visible to stakeholders.
• Coordinate cross-functional projects from definition through launch, making sure owners, milestones, risks and decisions stay clear.
• Bring local market intelligence into product and commercial planning, including payment behaviours, customer expectations and partner constraints.
• Create concise business updates on progress, risks, partner performance and opportunities for expansion.

• Five or more years of experience in strategy and operations, marketplace operations, payments, travel, fintech or another fast-moving customer business.
• Strong experience operating in one or more African markets, with an understanding of regional payment, travel or digital commerce dynamics.
• A proven ability to lead complex projects from insight through execution and measurable outcomes.
• Comfort working with data, commercial performance indicators and operational metrics.
• Excellent stakeholder management and negotiation skills with internal teams and external partners.
• A high-ownership mindset, sound judgement and the ability to operate effectively with ambiguity.
• Professional fluency in English.

• Experience launching or scaling services in South Africa, Nigeria, Kenya or other African growth markets.
• Experience with cross-border remittances, cards, travel supply or rewards programmes.
• Working knowledge of SQL, Python or business intelligence tools.

Travls is building a more connected way to travel, pay and be rewarded across borders. Our products bring together travel booking, a smart wallet, card experiences, payments and rewards in one clear customer journey.

We are a high-ownership team with global ambition. We move quickly, take the details seriously and build trusted products that make cross-border life feel simpler for customers and partners.

Travls welcomes applications from people with diverse backgrounds and experiences. Hiring decisions are based on the requirements of the role and the potential to contribute to the team.